Return & Refund Policy
These Terms & Conditions (“Terms”) govern all purchases made through the NerveOTX online store. By placing an order, you agree to be bound by these Terms.
Returns & Refunds
- Returns are accepted within 30 days of order date.
- A restocking fee applies and will be deducted from any refund.
- Devices must be returned in good working condition and include all accessories.
- More details can be found in our full Returns & Refunds Policy
Limitation of Liability
- To the fullest extent permitted by law, NerveOTX is not liable for any indirect, incidental, or consequential damages.
- Total liability is limited to the purchase price paid for the device.
Warranty
- All devices are covered by a one-year limited warranty against defects in materials or workmanship, beginning on the delivery date.
- The warranty does not cover:
- Normal wear-and-tear items (such as electrodes, pads, or lead cords).
- Damage caused by misuse, neglect, accidents, or unauthorized modifications.
- During the warranty period, NerveOTX will, at its discretion, repair or replace defective equipment at no cost (excluding shipping fees).
Last Updated: July 8th, 2026
